Frequently Asked Questions
Everything you need to know about MACHO products, shipping, returns and orders.
How can I contact MACHO?
You can reach us through the Contact page on our website. We aim to respond to all inquiries as promptly as possible.
Are any purchases final sale?
Eligible unused and unopened products may be requested for return within 30 days of delivery. To qualify: the item must be unused, in its original packaging, with all seals and hygiene protections intact, and proof of purchase is required. The return must be approved before it is sent — do not ship items back without authorization. For health, hygiene, and food-safety reasons, opened or used personal-care products, oral-care products, grooming tools, mouth tape, and ingestible products may not be eligible for return unless they arrived damaged, defective, or incorrect. Please review the full Return and Refund Policy before purchasing.
When will I get my order?
Orders are normally submitted for processing after payment is confirmed. Processing commonly requires approximately 2–7 business days, but may take longer during periods of high demand, supplier delays, holidays, or other circumstances. Processing time is separate from carrier transit time.
Where are your products manufactured?
MACHO products are sourced from a range of third-party manufacturers and suppliers. The country of manufacture may vary by product and variant. When available, manufacturing and origin information can be found on the product packaging or individual product page.
How much does shipping cost?
Available shipping methods and costs are displayed at checkout before payment. Shipping charges may vary depending on the destination, order contents, and any active promotions. Free shipping applies only when it is clearly shown and the order meets the stated requirements.
What payment methods do you accept?
Accepted payment methods are displayed at checkout. MACHO uses Shopify's secure checkout to process all transactions.
Is checkout secure?
All transactions are processed through Shopify's secure checkout. MACHO does not store payment card details.
What is your return policy?
Eligible unused and unopened products may be requested for return within 30 days of delivery. To qualify: the item must be unused, in its original packaging, with all seals and hygiene protections intact, and proof of purchase is required. The return must be approved before it is sent — do not ship items back without authorization. For health, hygiene, and food-safety reasons, opened or used personal-care products, oral-care products, grooming tools, mouth tape, and ingestible products may not be eligible for return unless they arrived damaged, defective, or incorrect. Please review the full Return and Refund Policy before purchasing.
What if my item arrives damaged?
If an item arrives damaged, defective, or incorrect, contact MACHO promptly through the Contact page. Include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the information and provide an appropriate resolution based on the circumstances. Resolutions may include a replacement, refund, store credit, or another reasonable solution. A specific resolution is not guaranteed before review.
What is your product quality standard?
All MACHO products are carefully selected and tested for quality, durability, and functionality. We stand behind every product we sell.
Do you ship internationally?
International shipping is available to destinations shown at checkout. International customers may be responsible for customs duties, import taxes, or other government fees unless checkout expressly states those amounts are included. MACHO does not control customs processing or local import requirements.
Do products come with instructions?
Instructions and packaging vary by product and supplier. Please review the individual product page and any instructions or safety information included with your order before use. Contact MACHO through the Contact page if you need help locating available product information.
Are your products safe?
Our products should be used only as directed and according to the warnings and instructions provided on the product page or packaging. Individual needs, sensitivities, and medical circumstances vary.
How do I track my package?
Tracking information will be sent when available. Tracking updates may take a short time to appear after the carrier receives the package. Some shipments may use multiple tracking numbers.
Can I cancel my order?
Cancellation requests must be submitted as soon as possible by contacting us through the Contact page. Orders may be canceled only if fulfillment has not begun. We cannot guarantee cancellation after an order has been submitted to a fulfillment partner or carrier.
Still have questions?
We're here to help. Visit our Contact page and we'll be happy to assist.